CONTACT INFORMATION:
Our e-mail address is: Please direct all inquiries to rich@mt-ac.com. I am generally online all day and try to answer all questions in a prompt manner. If you are not receiving responses from me, please check your spam filters.
Our mailing/shipping address is:
Modtech, Inc.
840 SW4th Street
Unit #7
Cape Coral, FL. 33991
Our phone/fax numbers are:
239-458-2451
239-458-2479 (fax)
ABOUT OUR PRODUCTS: We make every effort to represent our products as accurately and honestly as possible. Most of the information contained in our listings regarding our products (including pictures) is derived directly from the manufacturer/publishers’ websites or product information (spec) sheets. We cannot be held responsible for errors, typos, or omissions in the descriptions or variations in the pictures. Please use your due diligence before bidding on or purchasing an item. Do not hesitate to contact us at rich@mt-ac.com if you have any special questions or concerns regarding a specific product we have up for sale or auction.
PAYMENT (GENERAL): Payment is due at the time of purchase.
PAYMENT (PAYPAL): Paypal payments can be made to rich@mt-ac.com. This is our preferred method of payment.
PAYMENT (PERSONAL CHECK): We do not, as a matter of policy, accept personal checks.
PAYMENT (CREDIT CARD): Credit cards are accepted by calling or faxing credit card information (account number, name as it appears on card, expiration date, 3 digit verification code located on the back of card, and billing address) to the phone number(s) listed in the ‘CONTACT INFORMATION’ section of this document above. Please DO NOT email this information to us as this is an unsecure method.
PAYMENT WITH MONEY ORDER/CASHIERS CHECK (USA) : Money orders/cashiers checks should be made payable to Modtech, Inc., and sent to the address listed in the ‘CONTACT INFORMATION’ section of this document above.
PAYMENT WITH INTERNATIONAL MONEY ORDER (CANADA): International money orders should be made out in US dollars and payable to Modtech, Inc., and sent to the address listed in the ‘CONTACT INFORMATION’ section of this document above.
SHIPPING (GENERAL): All shipments made in the USA are generally completed the same or following day after your payment is received and processed. There are times (due to weekends, holidays, vacations, etc…) that we cannot keep this schedule. If you absolutely must have an item(s) by a certain date, please contact us at rich@mt-ac.com prior to bidding on or purchasing it.
SHIPPING SERVICES AVAILABLE: Normal shipping services for small packages is done via USPS Media Mail or USPS First Class Mail. Larger packages may be shipped via UPS Ground services or USPS Priority Mail. We do offer shipping via UPS Next Day Air and UPS 2nd Day Air services if requested. Please contact us at rich@mt-ac.com for a price quote.
SHIPPING DISCOUNTS: If you have won or purchased multiple items, we will gladly combine them to save you shipping costs whenever possible. Please contact us at rich@mt-ac.com with the items you wish to combine before or immediately after you purchase them.
DELIVERY CONFIRMATION/TRACKING: Delivery confirmation is provided as a free service for all shipments made via USPS. For UPS shipments, we will notify you via email with the delivery tracking/confirmation number when the package is shipped.
INSURANCE (USPS): Insurance is optional for USPS shipments. Rates are currently…
à$1.65 per $.01 - $50.00 value
à$2.05 per $50.01 - $100.00 value
à$2.45 per $100.01 - $200.00 value
If you wish to purchase insurance, please specify and include the appropriate amount with your payment.
INSURANCE (UPS): Insurance is automatically included, at no extra charge, for all UPS shipments up to $100.00. Additional insurance is available at the following rates:
àFree up to $100.00 insurance value (automatically included).
àPlus $.40 per each additional $100.00 of value with a minimum premium of $1.20.
àExample: For insurance in the amount of $300.00, the first $100.00 of insurance value is included free of charge. The 2nd and 3rd hundred in insurance value would be $.80 ($.40/each) however, there is a $1.20 minimum charge which brings the total premium to $1.20.
If you would like additional insurance, please specify and include the appropriate amount with your payment.
SHIPPING TO APO/FPO AND INTERNATIONAL (EXCEPT CANADA): We proudly ship to APO/FPO addresses. Please contact us at rich@mt-ac.com for a shipping quote prior to bidding or purchasing an item. International and APO/FPO may take longer due to the extra paperwork involved with customs and hand delivering the package(s) to the proper shipper when necessary.
SHIPPING TO CANADA: Shipments to Canada are generally made via USPS services. Please provide your address and postal code to rich@mt-ac.com to receive a quote prior to bidding on or purchasing an item. We are not responsible for any customs, fees, or taxes that may be incurred.
SALES TAX: Any item being shipped to a Florida address is subject to a 6% sales tax rate. Please include the appropriate amount with your payment.
RETURNS: For all returns or exchanges, please contact us at rich@mt-ac.com for return authorization prior to sending items. We will gladly accept returns if you change your mind or ordered a wrong item(s). Return and/or exchange of merchandise must take place within 7 days of your receipt of the item(s). All merchandise being returned must be in original condition, including packaging, documentation, warranty cards, manuals, accessories, etc… The products original factory seal must be intact. Modtech, Inc. reserves the right to decline any return/exchange request if the product is not in saleable condition. Returns are to be freight pre-paid and shipped to the address listed in the ‘CONTACT INFORMATION’ section of this document. Returns are subject to a 20% ($3.00 minimum) re-stocking fee. Shipping and handling charge are non-refundable.
WARRANTY: Unless otherwise stated in the listing/auction, all of our products are new and may be covered under a manufacturers warranty. Although it is rare, if you do find that you need assistance, all warranty and technical issues must be directed to the manufacturer and NOT to Modtech, Inc. We will gladly assist you in obtaining the necessary contact information if requested by you. If a product is defective, it must be returned to the manufacturer.
FEEDBACK POLICY: We will leave positive feedback when payment is received and processed. We would certainly appreciate positive feedback when you receive your item(s). If there are any problems, please contact us by calling 239-458-2451, or e-mail us at rich@mt-ac.com, so that we may resolve the issue prior to leaving feedback.
NON-PAYING BIDDERS: Please read the item description carefully and completely prior to bidding or purchasing the item. Bidding on or purchasing an item is a contract and costs us money. The excuse, “I didn’t know what the button does”, is not an acceptable one. We will follow up all non-paying bidders through ebay!
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