Terms of Sale

   You are buying from Zeff Photo Supply. We are a retail photography store, and have been in business in Boston, MA for more than 60 years. Our clients range from industrial and professional to amateur photographers. In addition to our retail store, we also operate a mail order division. Our eBay business hours are 8:30am to 5:00pm Monday thru Friday, and Saturdays, 9:00am to 4:00pm Eastern Time.

• Winning bidders: please contact us at 617-489-3311 or by email at auctions@zeffphoto.com as soon as possible following close of auctions with payment and shipping instructions.  Remember, we do not accept PayPal, and we will not ship to any address outside of North America.  Please include in your e-mail:
• eBay Auction Item Number
• Payment method: we take checks, postal money orders, Visa, MasterCard, and Discover . No CODs or PayPal. Include your billing address for credit card transactions, if it is different from your shipping address. Orders paid by check will be held until the check clears, approximately 4-7 business days. Mail checks and money orders to: Zeff Photo Supply, PO Box 311, Belmont, MA  02478.
• Shipping information: standard shipping is via UPS Ground. UPS will not deliver to a Post Office Box. . Payments for shipments to an address in Massachusetts must include 5% state sales tax, unless you are a dealer with a Resale Certificate.
• Phone Number: We use your phone number as your account number and will use that information only if we need to call you. We do not share customer information with any third party.
• When your item is shipped, we will send you the tracking number via email
• Orders unpaid ten (10) business days after the close of an auction will be canceled without notice, and non paying buyers will be given negative feedback

Shipping

• If you have successfully bid on multiple items, we will try to combine them to save shipping costs
• We ship via UPS Ground Service, insuring the item for its sale price. Rates quoted in the auction listings are for shipments to the 48 contiguous United States. Rates for other North American destinations will be quoted as required, based on buyer’s location.
• We do not ship to international destinations.
• In case of shipping damage, notify us as soon as possible. We will initiate a claim with UPS for shipping loss or damage.  Always save your shipping carton for claims.

Warranty

• The manufacturer’s warranty is in effect on new equipment 
• The warranty on used equipment will be stated in the auction description.
• Zeff Photo Supply makes every effort to fill your order promptly and correctly. In the event of an error, please advise us immediately.
• We want you to be completely satisfied with your purchase. If there is a problem, please contact us at 617.489.3311 or send an e-mail to auctions@zeffphoto.com .

Returns

• All returns require a return authorization. Return authorizations require a valid reason, such as the item not matching the item description in the auction listing, or undisclosed damage or defect. Requests for return authorizations must be made within five (5) days of receipt of merchandise. Items must be returned in original their condition. That means all packaging and instructions clean and intact, with warranty cards unfilled on new equipment. Used equipment must be in the same condition as when shipped. Returned items are subject to a restocking fee of 20%.
• Shipping charges are not refundable