1. Toll Free Tech Support

If you need support on this product please feel free to contact us toll free at 888.828.8776 and we would be happy to assist you with your eBay purchased item! If you would like support via our online forum please go to cutterpros.com we are committed to serving your cutter needs! We always monitor our forums and you should get a reply very quickly to your questions. Many companies offer tech support but not many offer toll free tech support. We believe that you should not have to pay for the phone call to get help with your product you purchased from us.

2. Commitment To Service

We are committed to provide excellent customer service and superior products, if at anytime you have and questions or comments please feel free to contact us and tell us how we can improve. Send us an email through the online forum above and we would be happy to read your suggestions!

3. Parts Replacement

We carry a full line of replacement parts for our cutters. In the rare case that your product has a bad part rest assured we would have the spare for you! Parts our available on our website. Please email us for a website link.

4. Price for your products

We offer some of the best prices anywhere on eBay. No need to look further for your cutter products. We offer high quality products at bargain prices.

5. Satisfaction Guarantee for all cutters.

If you are not satisfied with your cutter we offer a 30 day 100% satisfaction guarantee. If you are not happy just return the cutter (with RMA) back to us for a full refund of your purchase price of your cutter or your winning bid amount! It is that easy! Just call us for an RMA or email us at help@cutterpros.com then pack everything back up the way you got it and shipped it prepaid back to us in the original boxes it came in. (does not apply to vector art due to piracy issues, we will replace any defective CD with a new one at no charge, vinyl/transfer tape only if unused and not opened)

6. Our Feedback Rating

Our Feedback speaks for itself! We keep a 99%+ feedback rating on eBay. That isn't hard to do with quality products and great customer service! We admit we can't please everyone but no one can. We work hard to make our customers happy.

7. SquareTrade Seal

We have been a part of SquareTrade since 2004. Bid with confidence that you will get exactly what the auction states. In order to get the SquareTrade Seal we must continue to meet a high selling and customer service standards set by SquareTrade and continue to offer the same or better service to our customers.

8. PayPal Verified Merchant

We are a PayPal ID verified merchant with thousands of transactions behind us. We accept all major credit cards through PayPal. All our items on eBay have the PayPal seal which means you may pay with PayPal if you wish. However if you happen to bid on an auction and you won that auction item you may also call us for payment if you wish at 888.828.8776 to pay for your eBay purchase.

9. Factory Fresh, Quality Products with no middlemen!

All of our products are FACTORY FRESH. We order directly from the factory to save you money. With no middlemen to raise the prices you get the lowest possible price for product here on eBay. All our cutters are custom made for us to our specifications. We are in constant contact with the factories and often visit the factories and the assembly line to insure you get the highest quality products with the least amount of defects.

10. Selling on eBay Since 1996

We have been selling on eBay since 1996. If we are here that long doesn't that mean something? We think so! It means we are here to stay selling on eBay for many years to come.