Shipping: Most orders are
shipped on the same or next business day. We typically email tracking numbers
the next business day after the item ships. Please note we operate on US Eastern Time. Under
the terms of sale, unless specifically stated otherwise in the ad, we reserve
the right to ship within 5 business days. If, for any reason, we cannot ship
within 5 business days, the Buyer has the option to cancel the order with full
refund or wait until the backorder can be filled. Shipping fees and/or return
shipping costs are not refundable. All items become your property upon pick-up
by or delivery to the shipping carrier. We are not responsible for the transit
time or delays caused by UPS, FedEx, USPS or any other carrier. We are not
responsible for any item(s) lost or damaged in transit. We ship to the address
you provide and use the shipping method you select. Items returned as
undeliverable may be resent upon payment by Customer of additional shipping
charges. We may substitute the same service type from FedEx for UPS or vice
versa at our discretion. Customer must inspect all goods upon receipt and notify
us within 3 business days if any products are missing or damaged. If a lost or
damaged shipment is insured, we will initiate a claim on your behalf. If
damaged, you must preserve the package and contents for inspection by the
shipper’s claims agent. UPS/FedEx cannot deliver to PO Boxes. We may
substitute Priority Mail delivery for UPS/FedEx Ground if the cost is similar,
otherwise additional shipping will be due or a street address must be provided.
All packages are sent signature required, no exceptions. No Local Pick-Up. No 3rd party shipping accounts.
If you pay using PayPal we will ship to your PayPal registered address as listed
on the PayPal transaction page. If your PayPal registered address (confirmed or
not) is not correct, please update your PayPal account prior to order. How
do I change my street address? You can add up to 30 home, business and
"gift" addresses (i.e. office, school, friends, relatives, etc.) in
your PayPal account and select the applicable address at checkout. You can also
change the PayPal shipping address during checkout on PayPal. Click
"Change" under the PayPal shipping address, then select the address
you want or click "Add" to enter a new address. International Buyers - Express Mail
International & Priority
Mail International are a part of a global network of postal services. The USPS delivers the
package to the local (destination) customs office for final delivery by the
local postal system. Once the package has left the US, Customers should contact
their local post office to expedite delivery.
Combined Shipping: You are
able to combine items in your order at checkout so keep shopping! We are
happy to combine orders to save shipping cost whenever possible. We ship product
from multiple locations. Not all items are available from all locations.
Obviously we can only combine shipping for items shipping from the same
warehouse. Ads for items with the same background color scheme (i.e. blue,
green, tan) ship from the same warehouse. Some items are available at more than
one location (i.e. both blue and green). If we are able, we will consolidate
orders to the same warehouse. If you can't combine shipping at checkout, but we
can later, we will refund the excess shipping cost to your account.
Warranty / Defective Items: If the item
arrives or becomes defective (due to a manufacturing defect) within one year
from the date of purchase the item will be inspected, repaired by
certified technicians, or replaced and returned to the Buyer. Simply send us an
email at sales@diydefense.com and we
will reply with an RMA number and return instructions. Items must be
shipped to the address provided with your RMA (not our office). Items shipped to
our office address will be reshipped to the correct return location at the
Customers expense. Please return everything that came in the original package
not just what you believe is defective as we will most often replace the item in
its entirety and we must return a complete product to the manufacturer for reimbursement.
Shipping costs to return
products are the Customer's responsibility. Shipping costs to send the item back
to you is our responsibility. If you purchase an extended warranty through Square
Trade the terms of their warranty will apply.
Refunds: Unless
stated otherwise in the ad you
may return most items for refund of the purchase price less shipping subject to
the following conditions. You must contact us by email at sales@diydefense.com
within 3
business days following delivery (based on carrier tracking / delivery receipt)
and request an RMA number, after which time all sales become final. Please
include "RMA Request" in the subject line. Within 3
business days after we email you an RMA number and return instructions you must
ship the item back and email us the package tracking number. The item must be returned
in “like new”, resale condition with all manuals, cables, accessories and
all original packaging, exactly as it was received. Shipping costs to return
products are the Customer's responsibility.
Warranty & Refund Return Procedure: All returns must request an RMA number via email to sales@diydefense.com
within the time limits discussed above. An RMA number and return
instructions will be issued by email within 3 business days. Items must be
shipped to the address provided with your RMA (not our office). Items shipped to
our office address will be reshipped to the correct return location at the
Customers expense. Packages without an RMA number will be refused and returned
to sender. To be accepted, all products being returned must be
clearly labeled with the assigned RMA number and accompanied with a printed copy
of the invoice or packing slip. Customers must pack any item(s) being returned
completely, with all manuals, cables, accessories, software, etc., as if they
are new and in working condition. Regardless of condition, all products must be
packaged appropriately so as not to incur physical damage during return shipping
(click
for example). Damaged product(s) will be returned to the customer. Failure to follow
these guidelines will invalidate both the RMA and the warranty. All returns are
inspected and tested by certified technicians on a "first come" basis.
While most returns are processed within 5 business days following receipt of
return, please allow 10 business days during busy periods. All returns must be
sent via a shipping method that provides package tracking, insurance and proof
of delivery such as UPS Ground or USPS Priority Mail.
Liability: We will not be responsible or held liable for any incidental
or consequential damages arising from the use of any product(s) we sells. It is
the Customers responsibility to use all items in full compliance with all local
laws, regulations and restrictions and to investigate same prior to purchase.
The sole remedy for Buyers and sole liability of the Seller is refund of the
purchase price.
Claims & Disputes: The
venue and jurisdiction of all claims or disputes will be the State of
Pennsylvania, County of Mercer, City of Hermitage as applicable. The laws of the
State of Pennsylvania shall apply to all transactions.
Payments: We can accept PayPal, Credit Cards including Visa, Master
Card, American Express & Discover, Bank Cashiers Checks, Money Orders
and bank wire transfers. Orders paid by bank wire transfers must add a
$15 wire transfer fee to the order total. We reserve the right to refuse service
to anyone or to require specific payment types while declining others, to
require and ship to confirmed PayPal addresses or registered credit card
addresses at our sole discretion. Import taxes, duties or fees, if applicable,
are not collected by us and are not included in our pricing. We will not falsify
export documents to avoid payment of lawful import fees.
Backorders:
We try to maintain perpetual stock of hundreds of items. Many products are
imported from around the world. Resupply orders are placed at predetermined
stock levels based on typical vendor delivery time. The system works very well
and backorders are rare and typically short, but they do happen. In the event of
a backorder we will notify you promptly by email. You may choose to wait for the
backorder to be filled or at any point thereafter cancel the order. In the
unlikely event the vendor cannot fill these orders in a timely fashion we may be
forced to discontinue the item and cancel orders. We will promptly provide a
full refund of your purchase.
Sales Tax:
6% Sales Tax
Charged To Pennsylvania Residents Only.
)
