FREQUENTLY ASKED QUESTIONS
To read our complete Auction F.A.Q. page - click here.
Q. Is bidding open internationally?
Yes, bidding is open internationally so anyone can bid. Items are being shipped from Toronto, Canada so please be sure that you only bid on items that can be imported into your country.
Q. What methods of payment do you accept?
The accepted methods of payment are PayPal, money order, certified cheque, and bank draft. Payment must be negotiable in Canada and made in Canadian dollars. If paying with a credit card, we only accept credit card payments through PayPal (you are not required to have a PayPal account yourself). PayPal is an eBay company so it is fully secure. We will also accept cash payment if you are doing a pick-up (we will not accept cash through the mail).
Q. I've made my payment, how long until I receive my item?
When the auction ends, we request that you make payment within four business days. Most shipments within North America will arrive within 1 week from date of payment.
Q. Can I pick-up my item rather than having it shipped?
Yes, we are happy to offer FREE pick-up in North York (Toronto) from the auction managers' office. The pick-up address is:
AuctionJAM Inc
12 Upjohn Road, Unit 4a
Toronto, Ontario
M3B 2V9
Pick-up hours are Monday through Friday from 9:30 am to 4:30 pm.
If you win and would like to pick-up your item, please call 416-383-0128 to arrange a time.
Q. If I buy more than one item, will you combine shipping to save me some money?
Yes, we are happy to combine items for shipping whenever possible to save you money on shipping. Combined shipping will depend on the packaging and shipping needs of your items (some items must be packaged and shipped separately because of their size, weight, or because they are fragile). The combined shipping fee/cost will be determined by: the size and weight of the package, the destination, and the cost of total insurance on the package.
Q. Is there sales tax on my purchase?
No, as this is a charity auction, there is no sales tax on your purchase.
Q. I see the money is going to charity - is this purchase tax deductible?
North York General Hospital Foundation will not be issuing a tax receipt as you are buying an item rather than making a donation. Please contact your personal tax advisor for more information on this issue.
Q. Can you tell me more about North York General Hospital?
North York General Hospital, including the IODE Children's Centre, is a four-site community teaching hospital serving with open arms and a compassionate heart the people of north central Toronto and southern York Region. Our regional programs serve all of south central Ontario.
Leading local health, we have been a committed family partner in our community since 1968. The hospital is dedicated to progressive care that serves the whole person through all stages of life. Our model of care is driven by the unique needs of our community and our region.
We are a nationally recognized leader in genetics, paediatrics, neonatal critical care and emergency services. Home to one of the largest and strongest networks of family physicians in Canada, we offer patients, from newborns to seniors, a broad range of interdependent diagnostic and clinical health care services.
North York General Hospital's four clinical areas of focus:
Regional Maternal Newborn and Paediatric Care
Cancer Care
Family and Community Medicine, and
Care of the Elderly
These areas of focus are supported by the hospital's ten core programs: Emergency Services; Family and Community Medicine; Cancer Care; Child and Teen; Genetics; Eldercare; Maternal Newborn; Medicine; Mental Health; and Surgery.
North York General Hospital is affiliated with the University of Toronto and is a partner with Sunnybrook Health Sciences Centre in the Peters-Boyd Academy. In the 40 years since our founding, our community teaching hospital has solidified its reputation as the training institution of choice for many resident physicians.
The hospital has a strong teaching role tailored to local needs, and has many academic and research links. We embrace new ideas and teaching methods, developing and adapting best practice clinical methods and advancements in care.
As a regional children's health centre and member of the Child Health Network for the Greater Toronto Area, we work with other regional centres and The Hospital for Sick Children to provide coordinated care to children. We offer one of the widest and most comprehensive ranges of services for children and adolescents in the Toronto region.
North York General Hospital is a member of the Central Local Health Integration Network - we continue to build on our strengths as a caring and innovative partner in health care for the region we serve. A leader in progressive community health and committed to living our vision Community of Success: Serving with Kindness, North York General Hospital is redefining what a hospital can be.
Q. Can you tell me more about the auction manager - AuctionJAM?
AuctionJAM is a leading online auction management firm in the field of strategic brand cause marketing & charity fundraising. Since 1999 we have been at the forefront of creating and implementing innovative, strategic marketing programs for corporations and nonprofits through the use of online auctions. Our team specializes in working with corporate marketing, public relations, and media professionals to develop strategic cause programs via online auctions. Year after year we continue to be recognized as the premier Canadian firm managing eBay charity auctions. Our clients include companies and their brands, charities, pr and marketing firms, advertising agencies, and volunteers raising money for their chosen causes. Through online auctions, AuctionJAM creates distinctive brand exposure in connection with a cause.
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