Frequently Asked Questions

Queries

Although Ramco UK Ltd will endeavour to answer any questions asked, please do not leave it to the last minute as we are not tied to our PC's and do spend much of our time out in the real world. Whilst we will try, if time permits, we cannot guarantee to answer any questions sent outside normal working hours (Mon-Fri 8am – 5pm), especially at weekends!

Here are some answers to commonly asked Questions:

• We will not stop an auction early for anybody (Unless offered a ridiculously large amount of money!).
• We only accept the type of payments stated in the listing.
• We will not deal with people outside of Ebay, and will report any member trying to do so.
• We will offer a postage discount for multiple item purchases when dispatched as 1 package/parcel, where possible.
• Most of our items sold are Ex MoD/Government surplus and we therefore have no idea of their history.

Whilst we are happy to answer any questions that have not been answered in these “Frequently Asked Questions” we will do our best to meet our customers wishes, please ask us before bidding as we believe a bid is binding.

Guarantee

Ramco UK Ltd  endeavours to power up all items sold and will describe any defects that we come across, although it would be impossible for us to test all items fully to the manufacturers specification and therefore some may have minor defects that we may have missed. If faults are found then you can return the item within 7 days of receipt for a full refund. A refund shall be issued when we receive the item back.

Payment

Please use one of the following payment options:
PayPal, Postal Order, Bankers Draft, Personal Cheque, Credit Card and Bank Transfer, please note that you are liable for all bank charges incurred when doing a Bank Transfer.
Goods will be shipped only after payment has cleared.
Please don't bid unless you are able to pay on close of auction - if payment is not received within 7 days of end of auction, without good reason, then the item will be relisted and appropriate negative feedback will be left.
Ramco UK Ltd  do give "Second Chance Offers". If you receive an email which appears to be from us, giving a "Second Chance Offer", please call us on 01754 880880 before accepting the offer. Scammers are out there so beware.

Shipping

Ramco UK Ltd use recycled packaging materials/boxes, wherever possible, and always endeavour to pack our items to ensure that they reach their destinations safely, although heavy/fragile items often require additional packing materials/boxes. This is always reflected in our quoted shipping costs. Please don't just look at the cost of postage alone, remember that if you want your item to reach you in one piece, then it needs packaging properly.
The Buyer should agree with our shipping quotes before bidding, although our items are not packed until sold we endeavour to estimate the shipping quotes as accurately as possible and will refund any excess if we believe they have been over estimated (carriers now use volume as well as weight to calculate overseas shipping costs, hence a small but heavy item now costs just as much to send as a large but light one - we get stung either way).
We will not enter into any discussion about shipping costs with the buyer except those concerning multiple item discounts and international shipping.
We normally use Royal Mail or a courier for heavier items for UK postage and Parcelforce for overseas. We will send all items via a trackable service, if you do not wish for this extra cost please contact us for a revised shipping cost before paying.
Ramco UK Ltd also welcomes "cash and collect" for large and/or bulky items.
All buyers outside the United Kingdom are deemed responsible for any local import taxes that an item may incur.
We are happy to defer shipment for short periods of time (to cover holidays, business etc.), if requested, but, please ask before bidding.

Feedback

We always leave feedback:

• As a seller we will leave feedback after the buyer has done so, to ensure the buyer is satisfied with the item.

To ensure our reputation, we will endeavour to solve any problems, which may arise, without the need to leave negative feedback.