Return Policy

• Your Satisfaction is 100% Guaranteed! - If you are dissatisfied with any aspect of your experience at Eastwood, please give us a call at 1-800-345-1178.
• DVD's, Videos, and Books are Non-returnable. If defective, we will replace them with a new one.

Payment and Contact Information

• You will be contacted by email when your order is shipped with any available tracking information.
• Payment must be received within ten (10) days of auction's end. Failure to do so will result in the filling of a Non Paying Bidder Alert with eBay. There are no extensions of this time. Failure to receive payment seven (7) days after Non Paying Bidder Alert is filed, a Final Value Credit Fee will be filed with eBay. Negative feedback will be left. No Exceptions in this process will be made.
• Pennsylvania residents will be charged 6% sales tax on items purchased and shipping Charges.

Shipping

• We have an on site professional shipping and packaging department and adhere to all shipping guidelines.
• We will try to ship orders as soon as possible after payment approval unless otherwise stated in description.
  NOTE: Since there are many ways we offer our products, on rare occasions there is a chance an item may go out of stock that we have listed and sold on eBay. We will do our best to expedite backorder items as quickly as possible.
• Please provide a physical address. We will not ship to a PO Box.
• Paints and Coatings can not be shipped outside of the Continental United States and Canada.
• Refer to shipping chart for combined shipping of multiple items.
• Please call customer service for heavyweight shipping quotes at 1-800-544-5118 or email us.
• Shipping charges are for the Continental United States only. Please contact Customer Service for International shipping rates at 1-800-345-1178 or email us.
• Foreign orders may take up to 5 extra days to process and ship.
• Canada orders are shipped every Friday; payment needs to be received by Wednesday for shipment on Friday. G.S.T and P.S.T. taxes are not included in shipping charges. Canadian delivery charges include duties, shipping and processing, and brokerage fees. Certain oversized items (e.g. abrasive blast cabinets), and very heavy items are subject to additional charges.
• Canadian duties and taxes - In placing your order, you authorize the Eastwood Company to appoint a Canadian customs broker to act on your behalf to obtain clearance of your merchandise and remit applicable duties and taxes to Revenue Canada. Amounts received by the Eastwood Company for duties and taxes on your behalf will be forwarded to the broker for customs clearance.