|
About Us
Neptune Enterprises Inc. is manufacturer-based company located in Chino, Los Angeles. company was founded in the year 2001,during the past years, Neptune Enterprises Inc. experienced its fast grow of business in the USA, all of this due to our advantage of international business and our talent stuff of all departments. most of our products are sourcing abroad, each month, our oversea stuff will explore and invite the local country's new items to US national customers. we get the best price and all our items shall under our supervise locally before every shipment. You will be more exciting by our value items and our lowest price. our international communication will make sure the shipment is correct and timely.
Thanks to all faithful ebayers. Your satisfaction is our first commission!
Satisfaction Promise
Neptune Enterprises Inc, offers an satisfaction promise for our entire line of merchandise. If you find the item is not the correct and bad workmanship, contact us immediately for to get a exchange or a refund within 30 days of the date of your purchase. Shipping and handling charges are not refundable. If the item is damaged during shipping or lost by other reason, please see below Returns & Exchanges.
Payment
We accepts PayPal, Visa, MasterCard, Discover, American Express and Money Order, Cashier Check.
  
Paypal System with no extra cost for buyer. Orders will be shipped faster and safer for both parties. ALL PayPal payment are subject to Confirmed Address, or may be asked to verify address. our paypal account: usaneptune@hotmail.com If you only have credit card, please notify us your credit card necessary infomation, we will process the payment via secured Paypal card processor. we will not disclose any of your information by all means.
money order and cashier checks are acceptable, please note your ebay item number and product name and address and call number in the check or money orders.
please mail to:
Neptune Enterprises Inc.
14642 Central Ave.,
Chino,CA91710
United States
NOTE: Payment must be received within seven (7) days of auction close. A Non-Payer report will be filed with eBay to recover the closing fees of the auction after 7 days. If you wish to combine multiple auctions for shipping, please make sure the closing dates from the first auction to the last auction are also within 7 days.
Payment Instructions:
After winning an item in an auction or completing a Buy It Now purchase, you will have two (2) check-out options:
- Pay Now: Click the 'Pay Now' button on the top of the ad to immediately proceed with the checkout and payment process. Select 'Pay Now' ONLY after winning an item in auction or completing a Buy It Now purchase.
- Pay Later: If you do not wish to Pay Now or wish to combine multiple auctions for shipping, eBay will send you an e-mail to your eBay-registered e-mail address within 1 hour of auction close. The message will contain a link to a secure checkout system, where you will be able to quickly and conveniently pay for your purchase. If you have problems, please contact us at usaneptune@hotmail.com with your eBay auction number and email address associated with this winning bid.
Shipping Terms
We offer shipping to all 48 contiguous United States via Fedex for 2 to 6 business days.
- Payment must be received within one week of the auction close. We reserve the right to cancel the transaction and relist the item if payment has not been received within this time frame.
- Shipment will be processed in 1 day after confirm your payment
- Please allow backorders with items temporary out of stock which will be shown on the description it will be fulfilled in 10 to 15 days.
- Ship to Alaska, Hawaii, Puerto Rico, please allow more days of delivery via USPS Parcel post and will cost extra $15.0 for shipping.
- Ship to Canada, please also allow more days of delivery via via USPS Parcel post, will cost extra shipping by notification via email.
- No PO Boxes, APO/FPO addresses.
- Buyers can send one combined payment for all items purchased from me within 7 days. System will subtract $2.0 for an amount from each additional item when you checkout.
Note:Ship to 48 lower states will be via Fedex , will cost 2 - 6 days of delivery, Ship to Alaska Hawaii, Puerto Rico and Canada will via USPS ,Both methods provide online tracking status. The tracking number will be automatically emailed to you after the order has shipped. The shipping method will be determined by the product purchased and your shipping location. The shipping method is not selectable by the buyers.
Sales Tax
An 8.0% sales tax is applied to all orders shipped to California.
Sales tax is calculated only on the extended price, excluding shipping and other charges.
Buyer Feedback
We thanks every ebayers' positive feedback and we will leave feedback to you for orders which have completed and have left positive feedback to us. Please contact us before leaving any negative feedback, we would like the opportunity to correct any problems.
Help and Contact Us
Please feel free to contact usaneptune@hotmail.com 24 hours to get help and information. Customer service hours are Monday to Friday from 9:00 am to 5:00 pm. Phone: 909-606-3377 |
|
Return Terms
All sales come with a 30-day warranty. If the item you have ordered is defective, contact us within the warranty period and we will replace the defective item for you with an item of equal functionality. In the event that a suitable replacement is not available, a refund (including shipping) will be issued via Paypal.
- For replacement, merchandise must be returned within 30 days of receipt and in the original packaging accompanied with packing slip.
- Returned items must not have any signs of abuse or intentional damage. We carefully inspect returned items upon receipt before issuing refunds, credits, or exchanges.
- Short-shipments, and Deviations products must be reported BY EMAIL within 5 days from delivered date.
- Buyer is responsible for all return shipping charges.
- A refund may be issued if replacement is not available.
- Returns may be subject to a 15% restocking fee.
Return Procedures
Please send an email to usaneptune@hotmail.com to obtain a Return Authorization Number. Merchandise should be carefully packed to keep away from any losses or damages in transit. Merchandise must be sent back displaying the appropriate Return number. Returned packages not displaying return number or displaying an invalid number will not be accepted. |
)
Created by eBay Blackthorne ver. 3.1.98.0
