Why shop with DealHoppers.com Dealhoppers.com is dedicated to finding the best bargains and the latest deals anywhere. More importantly, we stock everything we sell. 99% of all orders will be shipped out the same day. Customer service is our #1 priority so if you are not 100% satisfied, please do not hesistate to contact us as we will make every effort to make your shopping experience a pleasant one. Shipping and Delivery Most orders will be shipped out the same day payment is received before 11:59am PST (Pacific Standard Time). There may be occasions when orders will take up to 2 days to ship out. A tracking number will be provided via email once the package has been shipped. In the event that you do not receive a tracking number within 5 business days, please email us at ebay@dealhoppers.com DealHoppers reserves the right to use any of our preferred shippers; Fed Ex, DHL, UPS, or USPS. Shipping cost listed in the auction applies only to the continental US states. For residents of Alaska, Hawaii, and Puerto Rico, please e-mail for rates. All packages will be shipped via ground (4-9 business days) unless otherwise specified. Expedited shipping is available upon request. Please email us for a shipping quote. Exchange, Refund and Warranty Policies Please read below policy as it will be strictly enforced in order for us to continue running a successful business to you savings. Returns / Exchanges are accepted within 3 days of receipt of the item (calculated when package is delivered). Please note there are no returns / exchanges after the 3 days. At which time, all buyers must contact the product manufacturer for its respected warranty. NO EXCEPTIONS. The original shipping and handling cost is NON-REFUNDABLE in any situation. Any packages shipped back to us is the responsibility of the customer, at customers cost. – NO EXCEPTIONS. Customers must request RMA # before returning an item. All returns without an RMA number will be refused. The process is there to protect the customer and to aid in processing returns in a quick and easy manner. All RMAs must be postmark 3 days after it is issued. Items will only be accepted if returned back to us in the condition in which they were shipped to you, with all parts and original packaging included. Returns can take 7-10 business days to process once it has been received. This time includes inspecting and testing the returns. All sales are final, buyers will need to contact the manufacturer directly to claim warranty for the product after the 3 day return / exchange period. Contact DealHoppers.com Customer service is very important to us. If you have a sincere concern or interest regarding an item, don't hesitate to get in touch with us. Please expect emails to be replied within 1 business day. Our office hours are Mondays through Fridays, from 9:00am to 4:00pm PST. Please do not leave negative feedback before contacting us to resolve any problem. Our main goal is service. Thanks for your support. It is important that all buyers understand and comply with these policies before purchasing to ensure a smooth and satisfying transaction. Please feel free to contact us with any questions on any of our policies at ebay@dealhoppers.com