Payment Method

◆We only accept Papal payment without exception and we believe Papal can protect both seller and buyers benefit by avoiding the disputing.

◆The item will be shipped to the confirmed address within 1 business day as soon as we receive the receipt of Paypal funds. Paypal e-Checks must be clear before the items are shipped and thank you for your kindly understanding.

Shipping Policy

◆We strongly recommend you choose EMS which is easily to do the Customer Clearance. In addition, it also a quicker way to receive your order about 7 days. ?You had better leave us your phone number for shipping.

◆All of the shipping cost will be listed specifically for each item without insurance. We offer combined shipping and the cost depends on your order quntity. For the details, please contact with me.

◆Insurance are optional and if you need the insurance, do contact with me by e-mail ivysumin@163.com.

Customer Service

If you still have any questions on the pearls or our service, contact us freely by e-mail ivysumin@163.com and it is my pleasure to serve for you.

Do not hide your email address. Also you can add my MSN: ivysumin@hotmail.com. We will answer your questions as soon as possible.

Return or Exchange Policy

If you are not satisfied with the artifical flowers , just contact us and return or exchange the item. We will refund the money or exchange the items to you immediately.

Important：

1. Items must be returned in its original condition and each items will be kept in archives so no damage or altered.
2. Shipping fee will not be refunded so please contact us for more item information.
3. Do return the item in the reasonable time about 14 days and if the clients have some trouble to send the item back in 14 days, please contact with us to prolong the time.

 Feedback

◆Do contact with us before leaving the negative or neutral feedback. We will try our best to resolve the problems happened in the distribution process.

◆Our return and exchange policy is very liberal so do contact us before leaving the negative and neutral feedback. Do give us the time to make you satisfied.